Privacy Policy

About this policy

This Privacy Policy explains how Jimmybet Partnership (we, us, our), trading as JimmyBet, collects, holds, uses and discloses personal information, in line with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). It applies to jimmybet.co and every related service.

Notice of collection

We collect personal information directly from you when you open an account, verify your identity, deposit or withdraw, place bets, or contact us. Where we are unable to obtain the information we need — for example, to confirm your age and identity — we may be unable to open or operate your account. We also collect device, usage and transaction data automatically as you use the site.

Information we collect

This covers your identity and contact details, date of birth, the government identifiers used to verify you, your transaction and betting history, device and usage data, and any correspondence you send us.

Why we collect it

We use it to open and operate your account, confirm your identity and age, meet our AML/CTF and racing-integrity obligations, process payments, detect fraud, provide support, promote responsible gambling, and comply with legal and regulatory requirements.

Identity verification

Under the AML/CTF Act 2006 (Cth) we are required to verify your identity before you bet. To do this we may use document checks and accredited electronic verification services. We do not use this information for marketing unless you give consent.

Disclosure

We disclose personal information to identity-verification providers, payment processors, regulators (including the Victorian Gambling and Casino Control Commission (VGCCC) and AUSTRAC), racing-control bodies for integrity purposes, and law enforcement where the law requires it. We never sell your personal information.

Age verification & minor data protection

We apply strict 18+ age verification before any data is collected. If we inadvertently collect the personal information of a person under 18 — for example where the age gate is circumvented — we do not transfer it overseas; we delete it immediately and retain none of it; we do not use it for marketing, analytics or profiling; and we do not share it with third parties. The personal information of verified adult users may be processed internationally, as described below.

Overseas disclosure

Some of the providers we use may store or process personal information outside Australia, including in the United States and the European Union. When we disclose information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the APPs.

Security & retention

We protect information with reasonable security safeguards and keep it for as long as the law requires — including seven years for transaction records under the AML/CTF Rules — after which it is securely destroyed or de-identified.

Your rights

You can request access to, or correction of, the personal information we hold about you by emailing concierge@jimmybet.co. We will respond within a reasonable time and, where we cannot grant access or make a correction, we will explain why. There is no charge for making a request.

Direct marketing

We send marketing only where we are permitted to. You can opt out at any time from your account or via the unsubscribe link in any message. Registering with BetStop removes you from the marketing lists of every licensed provider.

Making a privacy complaint

If you believe we have mishandled your personal information, email concierge@jimmybet.co. We acknowledge within 2 business days and respond within 30 days. If you remain dissatisfied, you can refer the matter to the Office of the Australian Information Commissioner — oaic.gov.au, 1300 363 992.

Sensitive information

We do not collect sensitive information — such as health, racial or religious details — unless you provide it during a responsible-gambling interaction or a complaint, and then only to assist you. We use it for no other purpose.

Automated decision-making

We use automated tools to detect fraud, assess identity-verification risk and identify signs of gambling harm. These tools may flag an account for human review; any significant decision that affects you involves a person, and you may ask us to explain it.

Children

This site is meant for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18, and where we find that an account belongs to a minor we close it and void any bets.

Cookies and tracking

We use cookies and similar technologies, as set out in our Cookie Policy. Optional analytics and preference cookies load only after you consent.

Updates to this policy

We may update this policy from time to time, and we will note any material change on this page. Last updated: 11 June 2026.